Product Returns


Customer is solely responsible for shipping any returned product to Digiconcepts. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Digiconcepts Return Procedure will be breached and Digiconcepts may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). 
Digiconcepts will not refund to Customer the original shipping charges. 

Digiconcepts is a distributor only. Products sold by Digiconcepts are not manufactured by Digiconcepts. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if present). Digiconcepts assigns and passes through to the customer any warranty of the manufacturer, and customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. Digiconcepts makes no representation or express warranty with respect to the product except those stated in this document.

Digiconcepts disclaims all other warranties, express or implied, as to any such product, including and without limitation, the implied warranties of merchantability and fitness for a particular purpose, and any implied warranties arising from statute, trade usage, course of dealing, or course of performance. All items sold through Digiconcepts are sold "as-is" or "with all faults." the entire risk as to the quality and performance of these items is with the buyer. Should any of these items prove defective, do not function, or function improperly in any way following their purchase, the buyer, and not the manufacturer, distributor, or Digiconcepts , assumes the entire cost of all necessary servicing or repair.

Products purchased from Digiconcepts can be returned for a "30 Day no questions asked" full merchandise refund when the following conditions are met:


Hardware Return Policy **

Product must be received in our warehouse in its original condition. Original condition is defined as a product that has not been opened, used, and undamaged from shipping. Product must be received in our warehouse within 30 days of the invoice date.

**  Due to high fraudulent activity (ex. serial number manipulation), the entire Cisco line of products are not eligible for our 30 Day money Back Guarantee and may only be returned for replacement only. 


Software Return Policy
Following industry standards, under no circumstances will software be eligible for our 30 Day Money Back Guarantee.  All software including the operating system is 100% non-refundable once purchased and delivered. OEM versions cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. Digiconcepts is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.  If you have opened a software purchase to discover a damaged and/or defective disc, you may exchange the software disc for an identical replacement by completing the 'Merchandise Return' form as described in 'Product Return Procedures' below.


Product Refunds
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund.  A return authorization number is required for all returns. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted. Customers must inform Digiconcepts of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.


Physical Damage Policy
Physical damage to any product purchased at Digiconcepts will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Intel and AMD will not accept physically damaged processors back from Digiconcepts. Therefore, Digiconcepts will return any physically damaged CPU back to the customer at the customer's expense.


Restocking Fee
The majority of electronic retailers participate in the unfair practice of restocking fees. Restocking fees are what retailers charge their customers if they decide to return an unused item. With restocking fees averaging 15%, consumers are often faced with paying this ridiculous fee for unwanted items. For example, if a product is purchased at a sale price of $1000.00, and a restocking fee of 15% is applied, the consumer who returns the product will receive a refund total of $850.00 due to the assessment of 15% restocking fee. We at Digiconcepts believe this practice is not only unfair to consumers, but outrageous. As a customer of Digiconcepts, you will never have to be concerned with paying restocking fees.


Replacement/Refund Schedules
We take your replacement and/or refund seriously.  We consider this service as important as the sale itself.  Digiconcepts will ship replacement products within 2 business days of the received date.  All product refunds are issued within 4 days of the received date.


Product Return Procedures
To take advantage of Digiconcepts 30 day money back guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of Digiconcepts Return Policy Procedure will result in the loss of Digiconcepts refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

To return a product in compliance with Digiconcepts satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Digiconcepts will not accept returns without prior authorization and a RMA number.  All RMA requests must be filed online.  

You are more than welcome to request a product return by emailing us at rma@digiconcepts.com.  However, we need your help in our efforts to battle SPAM.  We would greatly appreciate if you could submit your product return requests using your online Digiconcepts account.  Please follow the detailed steps outlined below:


1.  Log into your Digiconcepts online account.

RMA Step 1


2.  Click on 'Order History'.

RMA Step 2


3.  Click on the 'Invoice Number' that contains the product you wish to return.

RMA Step 3


4. Scroll down to the 'Customer Service' section of your invoice and complete the available form.

RMA Step 4


5.  Once approved, your RMA number will be emailed and posted on your 'Message History' found on your invoice page.

-  Please allow two business days for your return merchandise authorization to be issued.

RMA Step 5


6.  Once issued, RMA numbers are valid for 15 days within which return products must be received by Digiconcepts

-  RMA numbers will not be extended or reissued.

7.  prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

8.  Using only reputable carriers capable of providing proof of delivery & insurance, ship return to the following address:

Digiconcepts
RMA Department
571 E Parkway Blvd
Shelton, WA  98584