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Guidelines
We
at Digiconcepts believe customer support is more
critical than the sale itself. We pride ourselves
in the fact that no customer of Digiconcepts has
received no less than exceptional support. Its
this dedicated commitment we guarantee no customer
shall go without. Digiconcepts provides technical
support only to individuals who purchased products
directly from Digiconcepts. Individuals who purchase
products elsewhere must seek technical support
from the vendor they purchased the product from
or the manufacturer. Before contacting Digiconcepts
Tech Support, we recommend you first visit the
product manufacturers web site for solutions.
Often solutions are discovered by simply reading
the product manufacturers tech support updates.
For customer convenience, manufacturer contacts
are listed within our Links page. If a solution
cannot be determined in this manner, please contact
Digiconcepts Tech Support using one of the following
methods:
Online
Email Form
We
prefer to receive technical support issues via
our Online
Support Form when possible.
This allows our personnel time to research, diagnose,
and offer a solution to the problem.
Telephone
(360) 665-4234
To
receive telephone technical support, the following
information must be presented:
- Digiconcepts
Invoice Number.
- Product
Description.
- Detailed
explanation of problem.
Fax
(360) 665-4235
To
receive fax technical support, the following information
must be presented:
- Digiconcepts
Invoice Number.
- Product
Description.
- Detailed
explanation of problem.
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