Guidelines We at Digiconcepts believe customer support is more critical than the sale itself. We pride ourselves in the fact that no customer of Digiconcepts has received no less than exceptional support. Its this dedicated commitment we guarantee no customer shall go without. Digiconcepts provides technical support only to individuals who purchased products directly from Digiconcepts. Individuals who purchase products elsewhere must seek technical support from the vendor they purchased the product from or the manufacturer. Before contacting Digiconcepts Tech Support, we recommend you first visit the product manufacturers web site for solutions. Often solutions are discovered by simply reading the product manufacturers tech support updates. For customer convenience, manufacturer contacts are listed within our Links page. If a solution cannot be determined in this manner, please contact Digiconcepts Tech Support using one of the following methods: Online Email Form We prefer to receive technical support issues via our Online Support Form when possible. This allows our personnel time to research, diagnose, and offer a solution to the problem. Telephone (360) 665-4234 To receive telephone technical support, the following information must be presented: Digiconcepts Invoice Number. Product Description. Detailed explanation of problem. Fax (360) 665-4235 To receive fax technical support, the following information must be presented: Digiconcepts Invoice Number. Product Description. Detailed explanation of problem.