Guidelines We at Digiconcepts believe customer support is more critical than the sale itself. We pride ourselves in the fact that no customer of Digiconcepts has received no less than exceptional support. Its this dedicated commitment we guarantee no customer shall go without. Digiconcepts provides technical support only to individuals who purchased products directly from Digiconcepts. Individuals who purchase products elsewhere must seek technical support from the vendor they purchased the product from or the manufacturer. Before contacting Digiconcepts Tech Support, we recommend you first visit the product manufacturers web site for solutions. Often solutions are discovered by simply reading the product manufacturers tech support updates. For customer convenience, manufacturer contacts are listed within our Links page. If a solution cannot be determined in this manner, please contact Digiconcepts Tech Support using one of the following methods: Online Web Form If you are a current customer of Digiconcepts and your support request is related to a product you have received, we prefer to receive your technical support issue via our Online Support Form when possible. This allows our personnel time to research, diagnose, and offer a solution to the problem. Email We welcome all technical support inquiries via email. This method is not restricted to current Digiconcepts customers only. This is a great format to use when you have pre-sales technical questions. Current customers may also use this format to obtain technical support. Current customers please include the following information: > Digiconcepts invoice number > Product description > Detailed explanation of problem Telephone Whether you are a current Digiconcepts customer or have a pre-sales technical support question, we invite you to reach our technical support department at the following number: (360) 665-4234 Monday-Friday 9am-5pm PST. Fax If you find it more convenient to submit your support request or pre-sales inquiry via fax, we welcome you to fax our technical support department at (360) 665-4235 24hrs a day. Live Help For quick answers to your technical support questions, we invite you to use our online Live Help. Online Live Help is available to both current customers of Digiconcepts and those who have pre-sales technical questions. Simply click on the Live Help icon located on the upper right corner of your screen and select either Sales or Support for the Department. Instant Messenger With the ever growing use of online instant messenger services, we now provide this convenient use of communications for obtaining technical support and pre-sales support questions. Messenger Service Account Name Microsoft Messenger/Live sales@digiconcepts.com AOL Messenger digiconlive Yahoo Messenger digiconlive Google Talk digiconlive@gmail.com