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General
Guidelines and Conditions
- Digiconcepts
will not accept returns without prior authorization
and a RMA number.
- Product
replacements are effective within one year of
invoice date.
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- Product
credits/refunds are effective within 30 days of
invoice date.
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- DOA
products are replaced within 2 business days of
receiving faulty product.
††
- Non-DOA
products are replaced within 12 business days
of receiving faulty product.
- Credits/refunds
are completed within 5 business days of receiving
product. †††
- Replacements
are returned to customer via UPS Ground at Digiconcepts
expense.
- RMA
numbers are valid for 10 calendar days from issuance.
- Products
received after the RMA Number 10 day grace period
will be refused and returned to the shipper.
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††
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OEM
CPU replacements are effective within 30 days
of invoice date.
Dead on arrival. Product fails to operate correctly
within ten days of invoice date.
CPUs, memory, LCDs, Cisco, software and special
order products qualify for replacement only.
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Restrictions
Product
replacements will not be issued if one of the
following conditions exist:
- Product
is not received within the RMA number 10 day grace
period.
- Product
is no longer covered under Digiconcepts implied
warranty period.
- Manufacturer
serial label is tampered with or removed from
product.
- Product
serial number fails to match that of the RMA Form.
- Return
package is shipped to Digiconcepts via COD.
- Faulty
product passes all diagnostic tests.
- Product
has been tampered with.
Product
refunds/credits will not be issued if one of
the following conditions exist:
- Product
is not received within the RMA number 10 day grace
period.
- Product
is no longer covered under Digiconcepts thirty-day
refund/credit period.
- Product
consists of CPUs, memory, LCDs, software or special
ordered items.
-
Product is not returned in its original manufacturer's
packaging with all accessories, blank warranty
cards, and user's manual etc.
- Product
has been opened, used, damaged, or tampered with.
- Manufacturer
serial label is tampered with or removed from
product.
- Return
package is shipped to Digiconcepts via COD.
Instructions
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