Overview Like everyone else, Digiconcepts faces competition from all fronts. We do not exist in a vacuum and we know that our current and potential customers have many options when purchasing electronics. Since our founding in 1995, Digiconcepts has distinguished itself through its exceptional level of customer service and fierce commitment to excellence. We believe our guarantees and commitments outlined below sets us apart from our competition. Lifetime Technical Support Program With competition among online electronic merchants at an all time high, companies now struggle to obtain new customers by offering rock bottom prices. These rock bottom prices come at a significant cost to consumers. Merchants are now being forced to downsize their personnel and spending. As a result, today's consumers are faced with inadequate to absolutely no support what so ever. Unlike our competition, all purchases from Digiconcepts are accompanied by our award winning Lifetime Technical Support Program. Backed by our program, our customers feel confident knowing technical assistance is always available throughout their lifetime. Whether it be simple driver updates or complex hardware failures, all of our customers receive lifetime priority assistance in resolving technical related issues. If any product is found to be defective within the product warranty period, customers will receive priority assistance in obtaining a replacement. We believe communications with our support department should be as convenient as possible. Therefore, we have implemented the following methods of contacting our support department. Telephone: 1-360-665-4234 Fax: 1-360-665-4235 Email: support@digiconcepts.com Web Form: http://www.digiconcepts.com/tech_support.htm Microsoft Messenger: sales@digiconcepts.com AOL Messenger: digiconlive Yahoo Messenger: digiconlive Google Talk: digiconlive@gmail.com Live Help: Chat live by clicking on the Live Help icon 30 Day Money Back Guarantee We understand there will be times when an item is not what you expect, or when you simply change your mind. Therefore, we offer a 30-day money back guarantee to cover you! Any item purchased from Digiconcepts can be returned for a "no questions asked" full merchandise refund when the following conditions are met. Product must be received in our warehouse within 30 days of the invoice date. Product must be received in our warehouse in its original condition. Original condition is defined as a product that has not been used, opened, and undamaged from shipping. Products excluded from our 30-day money back guarantee: CPUs and processors Software Cisco No Restocking Fees The majority of electronic retailers participate in the unfair practice of restocking fees. Restocking fees are what retailers charge their customers if they decide to return an unused item. With restocking fees averaging 15%, consumers are often faced with paying this ridiculous fee for unwanted items. For example, if a product is purchased at a sale price of $1000.00, and a restocking fee of 15% is applied, the consumer who returns the product will receive a refund total of $850.00 due to the assessment of 15% restocking fee. We at Digiconcepts believe this practice is not only unfair to consumers, but outrageous. As a customer of Digiconcepts, you will never have to be concerned with paying restocking fees. Secure Shopping We at Digiconcepts want your online shopping to be worry-free, so we utilize Network Solutions SSL (Secure Socket Layers), the most advanced online ordering security system available. Any transaction you make through digiconcepts.com has the seal of approval issued by Network Solutions, a leading provider of secure communications and transactions over the Internet. All of your personal information, including your credit card number, is 256-bit encrypted by SSL. SSL encrypts your order information to avoid the decoding of that information by anyone other than digiconcepts.com. We guarantee to make every transaction you make at Digiconcepts.com 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at digiconcepts.com. 100% Privacy Digiconcepts is committed to protecting your privacy and ensuring you have a positive experience on our website. Under no conditions will Digiconcepts share any personal data with 3rd parties. An in depth review of our privacy policy can be viewed by clicking on our Privacy Policy link found at the bottom of each page on our web site. No Sales Tax Located in the state of Washington, Digiconcepts never charges sales tax for our customers who live outside Washington state. Digiconcepts would like to let our Washington customers have the same advantage of paying no sales tax as well, so we decided that we would pick up the tab for the sales tax of our loyal Washington customers. So if you live in the great state of Washington, you too can enjoy the fantastic savings by shopping at digiconcepts.com. Just place your order with Digiconcepts and let us pay the tax for you!