Overview Like everyone else, Digiconcepts faces competition from all fronts. We do not exist in a vacuum and we know that our current and potential customers have many options when purchasing electronics. Since our founding in 1995, Digiconcepts has distinguished itself through its exceptional level of customer service and fierce commitment to excellence. We believe our guarantees and commitments outlined below sets us apart from our competition. Lifetime Technical Support Program With competition among online electronic merchants at an all time high, companies now struggle to obtain new customers by offering rock bottom prices. These rock bottom prices come at a significant cost to consumers. Merchants are now being forced to downsize their personnel and spending. As a result, today's consumers are faced with inadequate to absolutely no support what so ever. Unlike our competition, all purchases from Digiconcepts are accompanied by our award winning Lifetime Technical Support Program. Backed by our program, our customers feel confident knowing technical assistance is always available throughout their lifetime. Whether it be simple driver updates or complex hardware failures, all of our customers receive lifetime priority assistance in resolving technical related issues. If any product is found to be defective within the product warranty period, customers will receive priority assistance in obtaining a replacement. We believe communications with our support department should be as convenient as possible. Therefore, we have implemented the following methods of contacting our support department. Telephone: 1-360-665-4234 Fax: 1-360-665-4235 Email: support@digiconcepts.com Web Form: http://www.digiconcepts.com/tech_support.htm ICQ Messenger: 133597111 Microsoft Messenger: sales@digiconcepts.com Yahoo Messenger: digiconlive AIM Messenger: digiconlive Live Help: Chat live by clicking on the Live Help icon 30 Day Money Back Guarantee We understand there will be times when an item is not what you expect, or when you simply change your mind. Therefore, we offer a 30-day money back guarantee to cover you! Any item purchased from Digiconcepts can be returned for a "no questions asked" full merchandise refund when the following conditions are met. Product must be received in our warehouse within 30 days of the invoice date. Product must be received in our warehouse in its original condition. Original condition is defined as a product that has not been used, opened, and undamaged from shipping. Products excluded from our 30-day money back guarantee: All CPUs and processors All software Additional Commitments Customer shall receive personal and professional attention from all employees. Customer shall receive a 30-day no questions asked money back guarantee. † Customer shall be contacted immediately if any products ordered are not in stock. Customer shall have order shipped within 2 business days of order confirmation. Customer shall be contacted immediately if any delays in shipping are expected. Customer shall receive all shipping information including tracking numbers. Customer shall receive personal assistance with UPS related issues. Customer shall receive personal assistance with any technical related issues. Customer shall receive personal assistance with product replacement or refunds. † See warranty document for possible product exclusions and conditions. Performance Graphs % of orders shipped on time % of orders shipped error free